At Gunasowju Natural Products, customer satisfaction and product quality are our top priorities. Since our products are natural and homemade, we follow a careful return and refund policy to maintain hygiene and product safety.
📦 Returns
Due to the nature of handmade and perishable products, we do not accept returns once the product has been opened or used.
However, returns may be accepted only in the following cases:
Product received is damaged during delivery
Wrong product delivered
Product packaging is tampered or leaking upon arrival
To request a return, please contact us within 48 hours of delivery with:
Order number
Clear photos or videos of the product and packaging
💰 Refunds
Once your request is verified:
Refunds will be processed within 5–7 business days.
The refund will be issued to your original payment method or as store credit (based on preference).
🔁 Replacement
Instead of a refund, customers may choose a replacement product, subject to availability.
🚫 Non-Returnable Items
Opened or used products
Products damaged due to improper handling after delivery
Requests made after 48 hours of delivery
📞 Contact Us
For return or refund requests, please contact us:
Email: sekarcharan2699@gmail.com
Phone/WhatsApp: +91 9894534298
